Privacy Policy for Faeno

Effective Date: 2026-04-16

1. Overview / Introduction

This Privacy Policy explains how Faeno ("we," "us," or "our") collects, uses, stores, and protects information when you use the Faeno mobile application and related services.

Faeno is an AI image-to-text app designed to generate photo feedback, caption suggestions, composition suggestions, expression suggestions, retake guidance, share cards, and history records from a single uploaded image.

By using Faeno, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

User-Provided Data

• Photos or images you upload, including selfies, half-body photos, portrait photos, indoor lifestyle photos, or mirror photos.
• Any text you submit, such as feedback, support requests, or optional prompts where available.
• Information you choose to save in your history, such as generated results and share cards.

Automatically Collected Data

• Device and app information, such as device model, operating system version, app version, and language settings.
• Basic usage and diagnostic information, such as crash logs, performance data, and timestamps of app actions.
• Network and security-related data needed to operate the service safely.

Cookies and Similar Technologies

• Our mobile app does not use advertising cookies.
• If we provide a website, web page, or in-app web view for support, account, or payment-related functions, we may use essential cookies or similar technologies only to keep those pages working properly.
• We do not use cookies for advertising, profiling, or cross-site tracking.

3. How We Use Information

We use information only for legitimate service operations, including:

• Processing your uploaded image to generate photo feedback, caption suggestions, retake guidance, and related results.
• Saving generated results to your history so you can view, copy, share, or delete them later.
• Providing customer support, troubleshooting, and service improvement.
• Maintaining security, preventing abuse, and ensuring service reliability.
• Processing purchases and maintaining your app purchase status where applicable.

We do NOT use your information for AI training. We do NOT use your information for advertising. We do NOT use your information for profiling. We do NOT sell your information.

4. Face Data / Biometric Information

Faeno is not a facial recognition service and does not perform biometric identification or biometric verification.

• We do NOT create face templates.
• We do NOT use facial recognition to identify you or anyone else.
• We do NOT perform biometric analysis for identity, emotion, age, attractiveness, or similar inferences.
• Any image data used for processing is handled only to generate the requested content and is deleted after processing, except for results you choose to keep in your history.

5. AI Processing

All AI processing is performed exclusively on our own internal servers.

• We do NOT use third-party AI services to process user data.
• We do NOT send your uploaded photos or generated content to external AI providers.
• We do NOT use uploaded images or generated outputs for model training or model optimization.
• Temporary processing data is deleted after the processing task is completed.
• Uploaded content is deleted after processing unless you choose to keep the generated result in history.

6. Data Sharing & Third-Party Services

Core Declarations

• We do NOT sell, rent, or trade user data.
• We do NOT share any user-uploaded or user-generated content with any third party.
• We do NOT use any third-party AI services to process user data.
• All AI processing is performed exclusively on our own internal servers.

Limited Third-Party Services for Infrastructure Only

We may use a limited number of third-party service providers only for cloud storage, server hosting, backup, content delivery, or basic infrastructure operations.

• Each such third party acts solely on our behalf and under our instructions.
• Each such third party is bound by contractual obligations to protect data security and confidentiality.
• Each such third party is not permitted to use user data for any purpose beyond what we instruct.
• Third parties do NOT use data for advertising or user profiling.
• Third parties do NOT use data for AI training or model optimization.
• Third parties do NOT use data for their own purposes or redistribute it.
• Third parties do NOT independently access or use user content.

If any infrastructure provider processes encrypted data as part of hosting or transmission, it does so only as a processor acting on our behalf and only to provide the service we request.

7. Data Retention

• Uploaded content: deleted after processing.
• Generated results: stored in your history until you delete them or request deletion.
• Crash logs: retained for up to 12 months.
• Support messages: retained for up to 6 months.
• Temporary processing data: deleted after completion.

You may delete stored history items at any time where the app provides that function.

8. Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration, or destruction.

• Access controls are used to limit who can access service data.
• Data is protected during transmission using industry-standard security measures where appropriate.
• We regularly review our systems to reduce security risks.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be processed, stored, or accessed in different countries or regions where we or our infrastructure providers operate.

When data is transferred internationally, we use appropriate safeguards intended to protect your information in accordance with this Privacy Policy and applicable law.

10. User Rights

Depending on your location and applicable law, you may have the right to:

• Access the information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your data.
• Export a copy of your data where technically feasible.
• Withdraw consent where processing is based on consent.
• Contact us with privacy-related questions or requests.

To exercise these rights, contact us at the email address listed below.

11. Children's Privacy (17+)

Faeno is intended for users aged 17 and older and is not directed to children under 17.

We do not knowingly collect personal information from children under 17. If we learn that we have collected personal information from a child under 17, we will take appropriate steps to delete it.

12. Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or service features.

• We will post the updated policy in the app or on our website when changes are made.
• The "Effective Date" will be updated to show when the revised policy takes effect.
• Your continued use of the app after the update becomes effective means you accept the revised policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: loldenhong@outlook.com

14. User Consent and Acceptance

By downloading, installing, accessing, or using Faeno, you agree to this Privacy Policy and consent to the collection, use, storage, and processing of information as described here.

If you do not agree with this Privacy Policy, please do not use the app.